Returns and Exchanges

 

RETURNS

HELM will gladly accept returns on unworn and unused HELM products within 30 days of purchase & will cover the return shipping on all U.S. domestic orders over $50 by providing a prepaid return label.  If you wish to make a return, please visit: https://support.azwokshopping.com/#/

 

    • All returns must include a proper return authorization number on the shipping box in order to be processed. The RMA number will be assigned at https://support.azwokshopping.com/#/

  • Boot purchase may be refunded within 30 days of the purchase date on the receipt. 

  • Refunds will be issued in the form of payment used to make the original purchase. Refunds can take up to 3-5 business days to reflect on credit or debit card accounts depending on the bank associated with the card.

  • Boots must be unworn and in perfect condition in original shoe box. If boots have been worn, we are unable to accept a return.

  • Any original shipping costs will not be refunded although we do offer free return shipping on all U.S. domestic orders over $50 by downloading a prepaid shipping label through our returns and exchange platform.
  • Customer is responsible for shipping and customs on all international returns.

 

EXCHANGES

HELM will gladly accept exchanges on unworn and unused HELM boots within 30 days of purchase and will cover the cost of shipping for all U.S. domestic orders. If you wish to make an exchange, please visit: https://support.azwokshopping.com/#/ and select the “Exchange” option. Choosing this option will allow you to tell us what you’d like to have sent in place of your original order.

    • All exchanges must include a proper return authorization number on the shipping box in order to be processed. The RMA number will be assigned at https://support.azwokshopping.com/#/

  • Exchanges will ship once the original purchase being returned arrives at the HELM Returns Office.

  • Boots must be unworn and in perfect condition in original shoe box. If boots have been worn, we are unable to accept an exchange.

  • Gift cards are not eligible to be returned or exchanged.

  • Free shipping on all U.S. domestic orders.
  • Customer is responsible for shipping and customs on all international exchanges.

 

"Wow! I've sat down a couple times to respond to extend my gratitude, but am having a hard time putting down just how appreciative I am of your help. Really, just another reason I am such a big fan of the company and will be a life customer." - David F.

  

"Looking forward to starting my Helm collection because not only the product, but also the customer service has put you all ahead of  other big name companies and make me feel special and I would like to return the favor by letting my friends know about your boots. Thanks again Mallory for your support." - Dave L.

 

"On a scale of 1-10 I give you a 20 for going above and beyond the standard customer service request so thank you for being awesome. Thanks to the service I received Helm now has acquired one more loyal customer." - Chris M.

  

"Your service, products and people are the best !!!!" - Frank M.